Policy Information

SKIN CONSULTS- We have an unwavering commitment to making your skin the best it can be. We offer complimentary consultations to access your skin and prescribe a skin care regime specifically tailored to your individual needs.

SCHEDULING - Treatments are by Appointment only.  Due to our very full schedule, we suggest you make your appointment at least 2 weeks in advance.

CHECK-IN - Please arrive 10 minutes prior to your scheduled appointment to prepare for your treatment. Because Cellular Intelligence^TM is a medical spa, we require all new clients fill out skin care history and treatment consent forms.

LATE ARRIVALS - Our scheduling allows the correct amount of time to complete each service. If you are unable to arrive on time for facial services we will do our best to complete as much of your treatment as possible, however it may be necessary to reschedule. If over 15 minutes late for your scheduled appointment it will be considered a no-show and a $75 charge will result.  If you have purchased a series, one treatment will be deducted per no show.  Prompt arrival is required for all laser and injectable treatments.  Late arrival of more than 10 minutes will be considered a no-show and $150 charge will result.

CANCELLATIONS - If you must cancel or change your appointment, please notify us 24 hours in advance to avoid a charge.  All services rescheduled, cancelled, or missed on same day of appointment are subject to fees listed above.

PRODUCT RETURNS -If you are not satisfied with any product, please return it with original receipt within 48 hours of purchase. We will gladly exchange your products to suit your needs.

CONSIDERATION - This is your time.  Please Leave babies and children at home.  C.I. Luxury MedSpa is a no cell phone zone, out of courtesy to those around you, please turn off all cell phones and mobile devices.

STANDARD POLICY - A credit card number is required to secure all appointments.

GRATUITIES - Gratuities are not included in any service or package, but always greatly appreciated.